You can request a return or refund within 14 days of receiving your order. Please contact us via direct message on our official social media accounts or email us at cs@bamclothing.org. Make sure to include your order number, contact details, and clear photos or videos showing the issue. Our customer support team will guide you through the process and ensure your request is handled smoothly.

Our team will review your request within 1–2 working days.

We will arrange a pickup through our shipping partner within 2–7 working days. After receiving the product, our quality team will inspect it within 2–3 working days.

After inspection, the refund or exchange process will begin immediately. Refunds are issued to the original payment method. Exchanges are shipped within the standard delivery timeframe.

Sale or discounted items are only eligible for exchange, not refund.

Shipping fees are non-refundable unless the product is faulty or incorrect.

Products must be returned in their original condition, unused, and with all packaging intact.

Orders are delivered within 1 - 3 business day.

Orders are delivered within 2 - 5 business days.

Yes, we deliver to all governorates in Egypt.

Shipping fees are calculated at checkout and may vary depending on your location.

Occasionally, we offer free shipping promotions, which are announced on our website and social channels.

We accept payments using Visa and MasterCard, as well as other online payment methods.

Yes, we offer Cash on Delivery (COD) as a payment option.

Yes, all online payments are processed securely to protect your information.